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News and views on all things Simply66

SOLVED: The common criticisms of answering services

When it comes to outsourcing call answering services, criticism is less about undercutting labour costs and more about the quality of service that is provided by an outsourced call answering service....


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Daily FAQs grinding you down? Help can be on its way!

How your FAQs are answered is down to how you want them to be answered. You provide the question and the answer you would typically give, and the receptionists follow your instructions to a tee –...


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8 things we’ve learnt from working from home

People are learning new things all the time, some of which simply small observations but others are quite enlightening. With that in mind, we’ve asked some of our colleagues to tell us what...


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