Built on powerful Voice over IP technology (VoIP) in the cloud, Simply66 provides a mix of customer experience and management features to help you give callers outstanding service.
Powerful features for doing a great job of handling and reporting on all calls to your business
Tracks the recent history of inbound calls, enabling our receptionists to access caller information in real time
We deliver high quality recordings of all the calls we take, capturing every detail and ensuring accuracy.
We can arrange to let you handle specific calls personally by transferring them to you or one of your team.
Provides a Virtual Service desk, presenting instant replies to 15 Frequently Asked Questions about products and services.
Standard business information such as key contacts and email addresses enables smooth handling of basic enquiries.
Interactive Voice Response (IVR) lets callers direct their call using the keypad to respond to recorded options.
Play recorded messages to callers before connecting calls to receptionists, to welcome or inform of business hours.
Promote better chances of converting inbound calls into business by ensuring a person answers your calls.
Give a more professional image by avoiding background noise or silence when callers are holding for transfer or help.
Library of pre-recorded prompts to inform callers of self-service IVR options that are available to let them direct their calls.
Sequence the steps for automatic call handling, such as ring times, divert numbers and voicemail.
When you’re busy, a timeout sends calls to our reception team, making sure every call is answered by a person.
A UK telephone number is included to give you the option of using a new business number or your existing number.
Answer and divert calls based on availability and business hours and accommodate for public holidays across the UK.
All calls are handled by UK-based receptionists via a centralised system that connects them as a team to shared information.
Use best effort personal pick-up of calls by diverting to different numbers with routing to voicemail only as a last resort.