An Interactive Voice Response (IVR) menu allows callers to respond to recorded voice messages by pressing number pad keys. It lets callers indicate the purpose of each call using keypad responses, so you handle calls in a way that’s appropriate for your business.
Providing self-service gives callers control, saves time, and improves customer satisfaction, positively influencing critical customer relationship factors, such as retention, lifetime value and advocacy.
Combine IVR with live receptionists to filter high-priority calls to your team and let our team field the less important ones.
Allow callers to navigate straight to the correct person or department, avoiding the need for a receptionist to pick up and transfer.
Choose IVR messages from our prompt database, commission professional introductory greetings, or simply record your own.
Eliminate the need for manual pick-up and automate call answering and handling processes so you can deal with calls faster and more efficiently. Let callers opt for receptionist pick-up, or direct connection to a specified department.
Raise the bar on how you present your business. Handle calls more professionally and project a better image by eliminating untidy telephony practices.
With at least 80% of consumers expressing a desire for more self-service options, Simply66 IVR menus that allow callers to direct their own calls are right on the trendline for improving customer experience.
