Service and Support Desk

First line support for products and services

Assist customers without impacting your own productivity

Free 14 Day Trial Start your free 14 day trial or call us on 03333 44 15 66

Get More Value

Identical to Live Receptionist but adding even greater value through service and support question handling.

What Are Your Top FAQs?

You provide us with up to 15 of your most Frequently Asked Questions (FAQs) …and their answers!

Instantly Provide Info

Our onscreen pop-up technology allows our receptionists to quickly locate answers.

More Than Just a Reception Service

Provides customers with more advanced query management services than Live Receptionist.

Escalation When Needed

Questions not covered or beyond the scope of FAQs are escalated to you or your team to respond.

Improve 1st Call Resolution

Saves time and money by maximising first call resolution rates and preventing the need for callbacks.

Explore our Service and Support Desk Packages

Identical to Live Receptionist but adding even greater value through service and support question handling.

Depending on the package you choose, you provide us with up to 5, or up to 15 Frequently Asked Questions (FAQs) …and their answers!

 

Simply Knowledge

For customers with up to 5 FAQs.

Knowledge 20

£35 +VAT/month 20 calls per month Select Package

Knowledge 40

£60 +VAT/month 40 calls per month Select Package

Knowledge 100

£135 +VAT/month 100 calls per month Select Package

Simply Intel

For customers with up to 15 FAQs.

Intel 20

£45 +VAT/month 20 calls per month Select Package

Intel 40

£80 +VAT/month 40 calls per month Select Package

Intel 100

£170 +VAT/month 100 calls per month Select Package

What Simply66 Customers Say


Sophie Christie, Wardrobe Design Online Ltd

“Ensures that I never miss a sales lead”

“When I can’t get to the phone, my calls are transferred to my answering service provided by Simply66. All calls are answered in my business name and my messages are emailed to me straight away, along with a recording of the call. It’s a great service, well priced and ensures that I never miss a sales lead. I’ve been using the service for about a year now and I’m very happy.”

Sophie Christie, Wardrobe Design Online Ltd

Get started with Simply66 today!

Start your free 14 day trial or call us on 03333 44 15 66



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