One of the things that can be confusing about business terminology is that similar terms containing the same words can be the source of confusion and misunderstanding. One good example is in the sphere of outsourced business telephone services.
The terms ‘virtual receptionist’ and ‘live virtual receptionist service’ are widely used by companies in this segment of the business technology services market, but there is some misunderstanding about what they actually mean.
Virtual receptionist can be taken to mean a type of business support service that provides B2B customers with a telephone receptionist service. Virtual reception call handling is performed by an automated feature embedded within a telephony system.
In today’s VoIP-based telephone solutions, businesses can benefit from an advanced automated virtual receptionist service. This utilises an interactive voice response (IVR) feature that uses recorded greetings and then lets callers use keypad responses to choose from options that allow them to direct their call.
A live virtual receptionist service offers the same business support for telephony as a virtual receptionist service, the difference being that it provides this capability exclusively through the use of professional receptionists picking up live and interacting directly with callers.
Simply66 live virtual receptionist services allow for a seamless experience – callers won’t even recognise that the service is being provided by an outsourced service.
In the Simply66 product set of outsourced telephone answering solutions, our virtual receptionist is called Electronic Receptionist, clearly indicating that it is provided by an automated IVR feature using recorded messages.
To clearly distinguish what our live virtual receptionist service offers, it is called Live Receptionist. When combined, they offer great value-added benefits for businesses, including:
If you are looking for a cost-effective way to improve your business’s customer service, the combination of Simply66 live virtual receptionist services for call pick up in-business hours, and IVR-driven virtual receptionist services for call pick up out-of-business-hours, may strike an ideal balance for your business.
With your team freed up to concentrate on higher-value core business activities, Simply66 answering services make great business sense.
The best way to see what Simply66 could do for your business is to sign up for our free 14 day trial.
To find out more, simply call us on 03333 4415 66 or email email@example.com