8th May 2023

Squaring the circle of value: Getting more value from employees

Escalating business costs put employee value under the microscope

As businesses contend with increasing costs caused by runaway inflation, there has never been more pressure on business leaders, particularly CFOs, FDs and Finance Managers, to find savings. However, many will feel that they have already made significant reductions.

Upward pressure on payroll is of course a consequence of inflation, with employees seeking salary raises to help them offset some of the increased costs of energy and food and interest rate rises, which have precipitated the cost of living crisis.

It’s an inescapable fact that businesses need to invest in people and technology. However, in such a low-confidence economic climate, the temptation is to defer investment decisions unless they become critical. But as part of a business strategy, that is fraught with danger because businesses risk becoming uncompetitive and falling behind their rivals.

In a nutshell, there is a need to get more value out of your people and technology tools, as well as reduce costs.

Preventing the value of employees from being undermined

Simply 66 answering services help to square this elusive circle of value that revolves around people, technology and cost reduction.

The value of employees can be undermined by being caught up in low-level tasks or by interruptions that break up their workflow. A Sales Manager working on a high-value proposal doesn’t need the distraction of unfiltered phone calls. Similarly, knowledge workers of all types have higher-value tasks to attend to that are often on critical timelines. They could really do without the phone ringing unnecessarily.

Simply66 replaces the cost overhead of receptionists with high-quality answering services. Our team of professional receptionists are equipped with the best in technology to make sure that every call is answered just the way you would deal with them yourself.

Responding to each and every enquiry matters

Take for example Frequently Asked Questions (FAQs). Inbound telephone calls are often enquiries that revolve around the same routine questions. Naturally, the most common questions asked by callers vary depending on the context and industry, but some typical questions might include:

  • What are your opening hours?
  • How much do products or services cost?
  • Where is your business located?
  • What is your return policy?
  • Can I get some assistance with a product or service?
  • Can you provide more information about products or services?
  • What is the timeframe for delivery or service?
  • Do you have availability for appointments or bookings?
  • What forms of payment do you accept?
  • Can you provide references or customer reviews?

When you have more important things to do, dealing with such routine questions may seem like a ‘waste’ of time, however, responding appropriately is important and a necessary part of customer service. Doing it properly and professionally is essential for maintaining good customer relationships and supporting the good reputation of your business.

Answer every call effectively with Simply66

Simply66 Service and Support Desk call answering plans are designed to solve this conundrum. These plans let you brief us on the answers to your FAQs so that we can effectively deal with such inbound calls for you. Supported by call filtering that includes message taking, transferring calls and escalation, Simply66 offers complete answering solutions to help your business perform better.

Freeing up employees from the interruptions and distractions of inbound phone inquiries, allows your business to obtain more value from your team, paving the way for improved productivity and greater business success.

The best way to see what Simply66 could do for your business is to sign up for our free 14 day trial.

To find out more, simply call us on 03333 4415 66 or email sales@simply66.co.uk

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