Transform efficiency and promote growth in 2024
Despite the economic storms of recent years created by Covid and the cost of living crisis, many businesses have adjusted to the tricky conditions, and some may in fact now be stronger and leaner than ever before. The most progressive entrepreneurs are highly likely to be optimistic and ambitious to grow their businesses in 2024.
Efficiency is a great growth promoter, and one of the smartest moves a business can make to become more efficient is to outsource its inbound call handling by adopting a business answering service. Simply66’s automated virtual receptionist and live virtual receptionist services transform efficiency, freeing you and your team to prioritise the most important tasks within the workflow.
Simply66 virtual receptionist services
Simply66’s business answering service offers two types of virtual receptionist services:
- Automated virtual receptionist
This service uses an interactive voice response (IVR) system where pre-recorded messages answer your calls. Callers interact using their number pads to direct their calls to the appropriate person, request ringbacks or leave messages.
To clearly indicate that this service is provided by an automated IVR feature using recorded messages, we call this version of our virtual receptionist services Electronic Receptionist.
- Live virtual receptionist
This service provides highly trained professional receptionists to answer your calls. Live virtual receptionists provide more personalised service and handle more complex inquiries.
To clearly distinguish what our live virtual receptionist service offers, it is called Live Receptionist.
Benefits of outsourcing call handling
In combination, Electronic and Live Receptionist offer great value-added benefits for businesses. The many advantages of outsourcing call handling, include:
- Reduced costs
Outsourcing call handling to Simply66’s business answering service is much less expensive than hiring a full-time employee, saving you money on staffing, training, and equipment.
- Increased productivity
Prevents staff with other responsibilities from being distracted by performing telephone pick-up in response to inbound calls. Team members have more time to focus on core tasks when they don’t have to field incoming calls.
- Flexibility and scalability
Services can be used on an as-needed basis, so you only pay for the services your business uses. It is easy to scale up your virtual receptionist service in response to increased demand as your business grows.
- 24/7 call pick up
For our Electronic receptionist customers using services managed exclusively through IVR, Simply66’s business answering services are available 24/7, so you never miss a call.
- IVR is here when we are not
For customers of our Live Receptionist service, when it’s out of business hours, our IVR-driven virtual receptionist services take up the slack and provide information to allow callers to progress their enquiries in the best way that suits your business.
Give your business an efficiency boost for 2024 and grow with Simply66
The simple truth is that if your business is going to achieve real growth in 2024, it needs to increase the spend of existing customers, gain new customers, or ideally, achieve both.
The ultimate benefit of Simply66’s business answering services is that they offer the opportunity to boost the CSAT (customer satisfaction) metric, which is instrumental in improving acquisition and preventing churn.
Our Service and Support Desk plan, part of our Live Receptionist service, is ideal for businesses that need to deal with a high level of calls regarding routine enquiries about products and services, including frequently asked technical questions.
In particular, this call answering plan improves your ability to provide customer service rapidly and achieve a higher rate of first-call resolution, preventing the need for follow-up calls by your team. As well as providing service quickly to customers, it saves time and money.
The best way to see what Simply66 could do for your business is to sign up for our free 14 day trial.
To find out more simply call us on 03333 4415 66 or email sales@simply66.co.uk
