It seems like the only certainty is uncertainty. In a fast changing world you need a dynamic contact centre solution to help you adapt and maximise success.
Increase contact rate and agent productivity 300% to grow your sales operations.
Instant control with web-based access to configure settings and manage distributed agents.
Clear, simple pricing with no extra or hidden charges to give unwelcome surprises!
Fast outbound calling - optimised for speed while observing compliance.
Make call handling simple for agents and deliver a slick, first-class customer experience.
Assign agents to outbound and inbound teams for more efficient resource management.
Improve efficiency, maximise agent productivity, improve contact rates and stay Ofcom compliant.
Enjoy a real time view of what all agents are doing and silently monitor or jump in to coach and assist.
Boost the chances of pick-up 5 times by identifying your calls as coming from local area numbers.
Identify training needs, resolve disputes and drive quality management with secure, compliant recording, with up to 6 years retention.
Powerful management of outbound queues with automated features to optimise your campaign processes.
Create visual informatics screens with attractive infographics tables and charts to allow real time data to be understood at a glance.
Pre-record messages and leave them as voicemails when prospects don’t pick up personally.
Map the results of geo dialling to see where your customers are and understand how to drive sales.
“As a busy IT service Provider Purple Triangle Ltd was looking for the most cost-effective way of providing receptionist services to our clients. To this end, we have been using Simply66 for 2 years and always found the service to be excellent, with polite staff and efficient message taking and delivery. We would highly recommend them to any small business needing the same.”
David Dodson, Purple Triangle