25th September 2023

Boosting business growth with outsourced live receptionists

The smaller the business, the more hats you wear…

Running a small business usually means you need to fulfil multiple roles. With increasing size, you can become more focused as increasing headcount provides the scope for role specialisation. Who knows? You might even be able to trade in all your small hats for one great big one!

However, whether it is a fast-growing SMB, or a well-established medium-sized enterprise (SME), keeping on top of things is demanding.

Managing operations, leading teams, and satisfying customer needs are just some of the everyday challenges. Amidst this hustle, one vital aspect may not often get the attention it deserves – answering the phone. Missed calls may translate into lost opportunities, unhappy customers, and revenue losses.

This is just one of the reasons why many companies like yours are turning to Simply66’s outsourced live receptionist answering services. This ensures every call is professionally handled and eliminates any anxieties over lost deals or poor service, allowing you to focus on growing the business.

Seizing opportunities

For many businesses, competitive pressures have perhaps never been greater. When every phone call has the potential to bring in new customers, partnerships, or opportunities, Simply66 makes great business sense.

Why try to handle calls internally when you and your team are busy working on existing opportunities or trying to fulfil current commitments and meet deadlines? This is where Simply66’s live telephone receptionists step in.

Simply66 outsourced live receptionists are dedicated, expertly trained and friendly. Their primary duty is to answer your calls promptly and professionally. They guarantee that you will never miss an important call again.

Whether it’s a new business inquiry, a partnership proposal, or a customer service request, these receptionists handle each call with precision. This translates into more opportunities captured and more deals closed, which ultimately supports growth and increased revenue.

Elevating customer service and satisfaction

Exceptional customer service is the foundation of any thriving business. When customers call, they expect prompt and helpful responses. However, missed calls can result in frustrated clients and damaged relationships.

Opting for Simply66’s outsourced live receptionist services ensures that your customers’ needs are met promptly every time they call. These receptionists are well-trained to manage customer inquiries. Depending on your needs, they can provide instant service and answers to routine requests for:

Simply66 offers every one of your callers the personal touch, making sure all calls are treated with the importance they deserve. The result? Enhanced customer satisfaction, loyalty, and positive word-of-mouth help you attract more business.

Smoothing out the workflow

Adaptability and responsiveness are key attributes that no business can afford to be without. But when you or your team members face frequent interruptions from phone calls, it can significantly impact productivity. Outsourcing your phone answering requirements smooths out the workflow, enabling you and your team to concentrate on your core tasks without distractions.

Simply66’s live receptionists screen calls, forwarding only the essential ones to you or your team. This ensures you receive relevant information and avoid distractions that disrupt workflows, so your workdays are more productive. This creates the breathing space that helps you obtain a better work-life balance.

Cost efficiency

Hiring a full-time, in-house receptionist comes with substantial costs, including salary, benefits, and the need for office space. Quite simply… outsourcing to Simply66’s live receptionist service is highly cost-effective. You pay solely for the call answering services provided, making it a financially savvy choice for SMBs and SMEs.

Improve the growth potential of your business with Simply66

With Simply66’s call answering services, you can alleviate the anxiety associated with lost opportunities that may result from missed or poorly handled telephone calls. The best way to see what Simply66 could do for your business is to sign up for our free 14 day trial.

To find out more call us on 03333 4415 66 or email sales@simply66.co.uk

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