Let’s face it! Today’s customers are more demanding than ever. Rather than polite acceptance by previous generations of B2C and B2B customers of the mediocre service provided by disinterested ‘customer service’ agents, nowadays people want more for their personal or company’s money.
Consequently, high-quality customer service has become an enormous differentiator in the marketplace. Indeed, many businesses and organisations now position customer experience (CX) as their number one priority.
There are many reasons why today’s customers are more demanding:
In short, these factors mean B2C and B2B customers expect companies to support their products and services with excellent customer service. Failing to meet these expectations runs the risk of a business quickly losing customers to its competitors.
With the focus of many businesses now very much on customer experience (CX), some businesses have raised the bar on their performance in key areas. Product and service quality, optimising customer service request handling by deploying helpdesk solutions, and listening to and making changes in line with customer feedback are some examples.
For any business, innovation that drives greater efficiency is always a good move. One of the best ways to make a business more efficient is to develop a closer focus on core business operations. Businesses and organisations that outsource peripheral functions eliminate tasks that may disrupt or distract from their central activities.
Simply66 telephone answering services help provide enhanced CX that helps meet the needs of today’s more demanding customers in a number of ways:
Innovating with Simply66 saves time, drives efficiency and provides great ROI. With your team freed up to concentrate on higher-value core business activities, Simply66 answering services simply make great business sense.
The best way to see what Simply66 could do for your business is to sign up for our free 14 day trial.
To find out more, simply call us on 03333 4415 66 or email email@example.com