The Customer Experience, Meeting Customer Expectations and the Potential Cost of Poor Customer Service

Meeting the expectations of your customers on a customer service level is the crucial ingredient when it comes to providing a pleasant experience for them.

As the infographic below demonstrates, the customer experience most definitely matters – even more so than the quality or price of a product in many cases – and the price for failing on this front can be costly to businesses...

Don't forget, you can share this article with your friends and followers using the social tools on the left hand side of the page!