Help Centre

How can I keep my BT number, whilst using your service?

Forward your calls from your BT Number

To divert your calls, follow these instructions on the telephone line you want to divert from:

  • To divert all calls dial: *21*(phone number you want to divert to)#
  • To divert any calls you don't manage to answer within 15 seconds dial: *61*(phone number you want to divert to)#
  • To divert calls when your phone is engaged dial: *67*(phone number you want to divert to)#

An announcement will tell you that you've set it up successfully.

How to check which numbers you're diverting calls to
  • To check the number you've set up for divert all calls: *#21#
  • To check the number you've set up for calls you don't manage to answer within 15 seconds: *#61#
  • To check the number you've set up when your phone is engaged: *#67#
How to switch off Call Divert
  • To switch off "divert all calls" dial: #21#
  • To switch off a diversion you've set up for calls you don't manage to answer within 15 seconds dial: #61#
  • To switch off a diversion you've set up when your phone is engaged dial: #67#
Call Diversion with Call Minder or BT Answer 1571

If you use Call Diversion with either of these services, then Call Diversion will take priority over the handling of the incoming call.

When you have both Call Diversion and BT Answer 1571 and choose to activate Call Diversion, you will not hear the usual interrupted dial tone to indicate that the diversion is active.

You'll only hear a change in dial tone when there is a new message on BT Answer 1571.