Help Centre

How can I keep my Sky number, whilst using your service?

Forward your calls from your Sky Number

To Divert All Incoming Calls:
  • Dial star ( * ), 2, 1, star ( * ) followed by the number you want your calls diverted to.
  • Press hash ( # ).
  • You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.
  • You can check which telephone number you have set all calls to be diverted to by dialling star ( * ), hash ( # ), 2, 1, hash ( # ) from your landline at any time.

To cancel diverting all calls, dial hash ( # ), 2, 1, hash ( # ) from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press hash ( # ) after dial tone."

To Direct All Unanswered Calls:
  • Dial star ( * ), 6, 1, star ( * ), followed by the number you want your unanswered calls diverted to.
  • Press hash ( # ).
  • You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.
  • You can check which telephone number you have set unanswered calls to be diverted to by dialling star ( * ), hash ( # ), 6, 1, hash ( # ) from your landline at any time.

To cancel diverting unanswered calls, dial hash ( # ), 6, 1, hash ( # ), from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press hash ( # ) after dial tone."

To Divert Calls When Your Line is Engaged:
  • Dial star ( * ), 6, 7, star ( * ) followed by the number you want your calls diverted to. Press hash ( # ).
  • You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.
  • You can check which telephone number you have set engaged calls to be diverted to by dialling star ( * ), hash ( # ), 6, 7, hash ( # ) from your landline at any time.

To cancel diverting engaged calls, dial hash ( # ), 6, 7, hash ( # ) from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press # (hash) after dial tone."