Help Centre

How does Call Recording work?

How do I find a particular call recording?

Once you've selected 'Call Recording' within your Control Panel, you'll be presented with a list of your most recent inbound and outbound calls. You'll notice each call has the following labels:

  • Ref
  • Date / Time
  • From
  • To
  • Duration
  • Download

If the call you are looking for isn't on your recent list, use the search function at the top of the page.

Here, you can filter results by telephone number involved, extension, or the date of the call. Once you've chosen your parameters, simply select 'Apply'.

How do I turn recordings on/off?

Within the 'Change settings' tab in the Call Recording section of your Control Panel, you have the option to decide which calls you'd like to record.

By default, all calls made to and from your number will be recorded. Untick this box if you'd like to specify which calls you'd like recorded and simply follow the instructions and press 'Save.'

Can I download the sound files?

All of your call recordings can easily be downloaded by clicking the 'Download' button to the right of the corresponding file. Files are downloaded in mp3 format, and can be played with most standard audio programs.