Help Centre

How does Call Recording work?

Am I able to listen to my calls?

Download Call Recording
fig 1.1 "Listening to Call Recordings"
Download Call Recording Next to each call recording, there is an option to download it. Click download and it will save it as a wave file and play it back.

Yes, to listen to your call recordings first of all log in to your account. Once you have logged in, on your Control Panel select "Virtual receptionist" and a list of your previous recordings will be archived below.

You'll then see a list with details of your most recent calls with a recording link underneath – simply click this link.

Alternatively, when a Virtual Receptionist sends you details of a message they have taken from a customer via email, a link to the call recording for that particular call will also be included.

You can also see all of your recordings within the Call Recording section of your Control Panel.

How do I find a particular call recording?

Particular Call Recordings
fig 1.2 "Searching Call Recordings"
Particular Call Recordings If you cannot find a call recording but know the number, simply use the serch tools to find it.

Once you've selected 'Call Recording' within your Control Panel, you'll be presented with a list of your most recent inbound and outbound calls. You'll notice each call has the following labels:

  • Ref
  • Date / Time
  • From
  • To
  • Duration
  • Download

If the call you are looking for isn't on your recent list, use the search function at the top of the page. Here, you can filter results by telephone number involved, extension, or the date of the call.

Once you've chosen your parameters, simply select 'Apply'.

How do I turn recordings on/off?

Turn off call recording
fig 1.3 "Enable/Disable Call Recoridng"
Turn off call recording If you only want to monitor a certain number/extension, use the settings to select the options you wish.

Within the 'Call Settings' tab in the Call Recording section of your Control Panel, you have the option to decide which calls you'd like to record.

By default, all calls made to and from your number will be recorded. Untick this box if you'd like to specify which calls you'd like recorded and simply follow the instructions and press 'Save.'

Can I download the sound files?

Download Call Recording
fig 1.4 "Downloading Call Recordings"
Download Call Recording All call recordings are stored online for you securely. If you want to download then, simply click download.

All of your call recordings can easily be downloaded by clicking the 'Download' button to the right of the corresponding file.

Files are downloaded in mp3 format, and can be played with most standard audio programs.